Returns Policy
At DAHR Honey, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. If you experience an issue with your order, we're here to help.
Food Products
Due to the perishable nature of food products and for hygiene and safety reasons, we are unable to accept returns of opened or used honey products unless they are faulty, damaged, or incorrect.
If you have simply changed your mind, unopened products may be eligible for return in accordance with your statutory rights. Please contact us before returning any item.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or you have received the wrong product, please contact us within 14 days of receiving your order.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and, where applicable, the packaging
Once your claim has been reviewed, we may offer a replacement, refund, or another appropriate resolution.
Returns Process
Please do not send any items back without contacting us first.
To request a return or report an issue, email us at info@dahrhoney.com with your order details. If a return is approved, we'll provide instructions on how and where to send your item.
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return postage.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 working days for the funds to appear, depending on your payment provider.
Order Cancellations
If you need to cancel or amend your order, please contact us as soon as possible.
If your order has not yet been dispatched, we'll do our best to accommodate your request. Unfortunately, once an order has been shipped, we are unable to cancel it.
Contact Us
If you have any questions about this Returns & Refunds Policy, please get in touch with us:
info@dahrhoney.com
We're always happy to help and will do our best to resolve any issues promptly and fairly.